1. Consultation Cancellation

If you need to cancel or reschedule your consultation, please contact us as early as possible.

Cancellation or rescheduling eligibility may depend on the service booked and the time remaining before the scheduled consultation.

2. Non-Availability of Naadi Leaf

For services that require identification of a suitable Naadi palm leaf, it is possible that a matching leaf may not be available.

If our service specifically provides that payment will be refunded when a suitable leaf cannot be identified, the applicable amount will be refunded according to the booking terms.

3. Refund Eligibility

Refunds may be considered in situations such as:

• Eligible cancellation within the permitted cancellation period
• Failure to provide the purchased service due to reasons attributable to us
• Non-availability of a suitable leaf where the service explicitly promises a refund
• Duplicate payment caused by a technical or payment-processing issue

4. Non-Refundable Situations

Refunds may not be available where:

• The consultation has already been completed
• The customer has received the consultation or recording
• The customer fails to attend without providing timely notice
• Incorrect information was provided by the customer
• The customer changes their mind after receiving the service
• The customer is dissatisfied with an interpretation or prediction
• The service has been substantially provided
• The customer fails to follow reasonable booking instructions

5. Rescheduling

Subject to availability, customers may request a change to their consultation date or time.

Rescheduling requests should be made through our official contact channels.

6. Refund Processing

Approved refunds will normally be processed through the original payment method where technically possible.

The time required for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.

7. Payment Gateway Issues

If an amount is debited from your account but the booking is not successfully created, please contact us with the transaction details.

We will verify the transaction and take appropriate action.